Warranty Registration
Le Cornichon Warranty Program
Every Le Cornichon paddle is backed by a 1-year manufacturer’s warranty against defects in materials and craftsmanship, starting from the date of purchase. If your paddle isn’t performing as it should, we’ll make it right. Simply register your product and keep your proof of purchase on hand.
Please note: This warranty covers products purchased and used within Canada and the United States. It does not apply to damage caused by improper use (like smashing or abuse). All claims are reviewed individually and may require paddle inspection.
Questions or concerns? Our customer service team is always ready to help—because you deserve gear (and support) that’s as reliable as your game.
Warranty Process
Step 1: Product Registration
The process begins when a customer registers their product.
They can do this by scanning a QR code, filling a form online, or signing up through a brand portal.
The system stores important details like product model, purchase date, and customer information.
This registration becomes the base for future warranty claims.
Step 2: Claim Submission
When a product fails or has an issue, the customer raises a warranty claim.
They usually provide:
• The product’s serial number or registration ID
• Proof of purchase
• Images or videos showing the issue
The claim is recorded in the warranty management system for review.
Step 3: Claim Verification
The system or support team checks the claim details.
It verifies whether:
• The warranty period is still valid
• The issue falls under warranty coverage
• The product was not tampered with or misused
Automated systems validate most of this instantly using product data and policy rules.
Step 4: Claim Approval or Escalation
If the claim meets the warranty criteria, it is approved automatically or by a service representative.
If there’s a mismatch in data or unclear evidence, it is escalated for manual review.
At this point, the customer is informed about the next steps through email or SMS notifications.
Step 5: Service or Replacement
After approval, the product goes for repair, replacement, or refund.
• For repairs, the service team receives an alert and schedules the fix.
• For replacements, the logistics partner ships a new product to the customer.
• For refunds, finance teams process payment after confirmation.
Every action is tracked in the system to maintain transparency.
Step 6: Returns Management
If the customer needs to send back the product, the system generates an RMA (Return Merchandise Authorization).
It includes a return label, tracking ID, and address details.
The logistics partner handles pickup, and the product’s journey is tracked until it reaches the service center.
Step 7: Claim Closure and Feedback
Once the product is repaired or replaced, the claim is marked as closed.
The customer receives a notification and may be asked to share feedback on their experience.
The system stores all claim data for future reporting and analysis.
The process begins when a customer registers their product.
They can do this by scanning a QR code, filling a form online, or signing up through a brand portal.
The system stores important details like product model, purchase date, and customer information.
This registration becomes the base for future warranty claims.
Step 2: Claim Submission
When a product fails or has an issue, the customer raises a warranty claim.
They usually provide:
• The product’s serial number or registration ID
• Proof of purchase
• Images or videos showing the issue
The claim is recorded in the warranty management system for review.
Step 3: Claim Verification
The system or support team checks the claim details.
It verifies whether:
• The warranty period is still valid
• The issue falls under warranty coverage
• The product was not tampered with or misused
Automated systems validate most of this instantly using product data and policy rules.
Step 4: Claim Approval or Escalation
If the claim meets the warranty criteria, it is approved automatically or by a service representative.
If there’s a mismatch in data or unclear evidence, it is escalated for manual review.
At this point, the customer is informed about the next steps through email or SMS notifications.
Step 5: Service or Replacement
After approval, the product goes for repair, replacement, or refund.
• For repairs, the service team receives an alert and schedules the fix.
• For replacements, the logistics partner ships a new product to the customer.
• For refunds, finance teams process payment after confirmation.
Every action is tracked in the system to maintain transparency.
Step 6: Returns Management
If the customer needs to send back the product, the system generates an RMA (Return Merchandise Authorization).
It includes a return label, tracking ID, and address details.
The logistics partner handles pickup, and the product’s journey is tracked until it reaches the service center.
Step 7: Claim Closure and Feedback
Once the product is repaired or replaced, the claim is marked as closed.
The customer receives a notification and may be asked to share feedback on their experience.
The system stores all claim data for future reporting and analysis.
Le Cornichon 1-Year Limited Warranty Policy
At Le Cornichon, we believe premium gear should deliver premium reliability. Every Revolution Pro 1 paddle is backed by a 1-year warranty against defects in materials and craftsmanship—no exceptions, no fine print. Our commitment is simple: if your paddle isn’t performing as it should, we’ll make it right.
All claims are reviewed individually and may require paddle inspection. If approved, we’ll provide a replacement of the same model, size, and color. The replacement paddle inherits the remaining term of the original warranty.
Warranty Coverage & Duration
All Le Cornichon paddles purchased new in Canada or the United States include a 1-year manufacturer’s warranty, effective from the date of purchase. This warranty protects against defects in materials or workmanship for 365 days.
Eligibility & Proof of Purchase
- Warranty applies only to the original purchaser and is non-transferable.
- Proof of purchase (receipt or statement) is required for all claims.
- Products must be purchased from Le Cornichon directly or through an authorized retail partner. Purchases from resale sites or unauthorized sellers are not eligible.
What’s Covered
- Defects in materials or craftsmanship that affect playability or performance.
What’s Not Covered
- Cosmetic wear: Minor scratches, fading, or visual imperfections that do not impact function.
- Normal wear and tear: Edge guard nicks, grip wear, or surface scuffs from regular play.
- Misuse or abuse: Striking anything other than a pickleball, improper storage, intentional damage (throwing, smashing, etc.), or reckless use.
- Unauthorized modifications: Any alteration to the paddle’s structure or face voids the warranty. Accessories like overgrips or edge tape are fine.
Territory
Warranty coverage is only available for products purchased and used within Canada or the United States.
Customer Support
We stand behind our products and our players. If you have questions or concerns about your paddle or warranty, our support team is here to help because you deserve gear (and service) that matches your commitment on the court. Le Cornichon reserves the right to update this policy at any time. Please refer to our website for the latest warranty information.